Client App

The end client's experience of the program. Mobile-first, because that's where daily engagement happens. Brand-customized to the program creator, with the practitioner as the named guide. Designed to be used, not learned.

Overview

The Client App is the surface most users of an Auxilison-delivered program will ever see. A client receives a magic-link invitation, opens the app, and finds the program their practitioner is guiding them through — with the program's name on the title bar, the creator's brand throughout, and the practitioner identified as their guide.

The app is built around five core actions:

• Engage with today's session — listen, watch, read, reflect
• See where they are in the program arc — phase, position, what's next
• Capture personal notes and reflections — between sessions and during integration
• Communicate with their practitioner — questions, updates, support requests
• Access supporting material — documents, scheduled appointments, forms, assessments

Bottom navigation

[Today] [Program] [Notes] [Messages] [More]

Five tabs, mobile-standard. The same structure on iOS and Android. The web version mirrors this navigation in a side panel for desktop access.

Today

The home tab. What's expected today and what the client did recently. Designed to answer "what should I do right now" without scrolling.

Today's session

If a session is scheduled or available today, it appears as the primary action. One tap launches the session player. The session card shows duration, content type (audio, video, mixed), and any pre-session check-in required.

Recent activity recap

What the client completed recently — yesterday's session, last week's reflection, the assessment from earlier this week. A gentle review that helps the client see continuity in their work.

Practitioner check-in

If the practitioner has sent a personal message or check-in, it appears here. Often these are short, warm communications — "thinking about you between sessions, hope this week's practice is landing well."

Notification of new content

When the creator publishes a program update or the practitioner adds new material, the client sees a clear notification with what's new and why.

Streak / continuity nudges

Gentle continuity indicators — "you've completed sessions on 5 days this month" — never gamified into pressure. Programs delivered through Auxilison are clinical work, not habit-building games. The continuity language is supportive, not coercive.

Program

The active program experience. This is where the client spends most of their time in the app.

Current phase and position

A clear visual showing where the client is in the program arc — which phase they're in, how far through that phase, what comes next. The view is structural rather than gamified; it tells the client where they stand without making them feel measured against a benchmark.

Today's session

The primary action. A large, tappable card that launches today's session player.

Upcoming sessions

The next several sessions in the current phase, with their content type and approximate duration. A client who likes to know what's ahead can preview; a client who prefers surprise can ignore.

Completed sessions

Past sessions, available for revisit if the program allows it. Some programs are strictly linear (no revisiting); others encourage clients to repeat earlier sessions when needed.

Phase progression visual

An overview of all phases in the program — completed, current, upcoming. Clients can see the full arc of the work they're doing without needing to scroll session by session.

Session player

The most important interface in the Client App. Where actual program delivery happens. Designed for the variety of media types Auxilison-delivered programs use, with care for the conditions clients are likely to be in (focused listening, integration after dosing, somatic settling, evening reflection).

Audio player

• Volume calibration — for sound-therapy programs where dB-level matters, calibration ensures consistent intensity across devices and headphones
• Playback speed — where the program allows it (some programs lock playback speed for clinical reasons)
• Background play — audio continues when the phone screen is off, supporting eyes-closed listening sessions
• Lock-screen controls — pause, resume, scrub from the device lock screen
• Bluetooth handoff — clean transitions between speakers and headphones

Video player

• Adaptive quality — video automatically selects appropriate quality for connection speed
• Captions — auto-generated and creator-reviewed where appropriate
• Standard playback controls — play, pause, seek, full-screen
• Picture-in-picture — supported on platforms that allow it

PDF viewer

• Zoom — pinch-to-zoom and standard accessibility scaling
• Dark mode — for evening review without screen glare
• Annotation — basic highlighting and note-taking on the document
• Download — save the document locally where the program permits

Combined media

Some sessions combine media types — audio with visual cues, video with a downloadable workbook, an interactive component with a guided audio overlay. The session player handles these as integrated experiences rather than separate components.

Pre-session check-ins

Before a session begins, the client completes the check-in flow the creator has configured. Common check-in elements:

• Current state (energy, mood, activation level)
• Readiness for this session (sometimes a simple yes/no, sometimes scaled)
• Recent symptoms or experiences
• Specific questions the practitioner has set up

Check-ins are typically brief — 30 seconds to 2 minutes. Long check-ins suppress engagement and we discourage creators from designing them.

Post-session reflections

After a session, the reflection flow captures:

• Helpfulness or impact rating
• State shift (how the client feels now compared to before)
• Free-text notes (optional)
• Program-specific structured questions

Like check-ins, reflections are designed to be brief enough that clients actually complete them. The data captured here aggregates into the practitioner's view (longitudinal trends per client) and the creator's network outcome view.

Pause and resume mid-session

Sessions can be paused and resumed without losing position. Particularly important for longer sessions (45+ minutes) where life interrupts.

Mark session complete

At the end of a session, the client confirms completion. The session is then logged as completed, the post-session reflection is offered, and the next session unlocks (if the program structure allows).

Notes (or "My Reflections")

The client's own notes and journal entries. The creator can rename this tab to match their program's voice — "My Reflections," "Journal," "Field Notes," "Integration Notes" are all common choices.

Free-form journaling

Open-ended writing space. Clients can journal whenever they want, with simple text formatting and the option to attach photos or audio recordings.

Structured prompts

Creator-defined prompts that appear at specific moments — after certain sessions, at phase transitions, at predetermined intervals. The structure helps clients who don't know what to write about; the prompts can be skipped if a client wants to journal freely instead.

Daily / periodic reflections

Some programs include daily check-in reflections; others have weekly reflections. The cadence is set by the creator and can be customized per client by the practitioner.

Search and review history

Clients can search their own notes and review their full journal history. This is the client's record, not the practitioner's — what's written here is private to the client unless the client explicitly shares it.

Messages

Direct messaging with practitioner. HIPAA-compliant from end to end. The client's experience mirrors what the practitioner sees on their side, with the practitioner identified by name and credentials.

Conversation thread

Single thread per practitioner, chronological, with timestamps. Messages from the practitioner appear with the practitioner's name and photo; messages from the client appear in the standard "your messages" position.

Send text, voice messages, photos

Beyond text: voice messages (useful when something is hard to write), photos where appropriate (a body sensation drawing, a meal photo for a nutrition program, a journal page the client wants to share).

Receive forms and documents

The practitioner can send forms for the client to complete or documents to review. These appear inline in the conversation with clear "complete this form" or "review this document" actions.

Notifications

Push notifications for new messages, with notification preferences the client can configure. Quiet hours are respected (no late-night notifications by default).

More

Secondary actions and configuration. Tucked behind a "More" tab so the primary navigation stays focused on the daily-use surfaces. Items in More:

Schedule

Upcoming appointments with the practitioner. The client can also schedule new sessions here within the practitioner's available booking windows.

• List of upcoming appointments with date, time, type, and join action
• Self-scheduling for additional sessions where the practitioner allows it
• Reschedule and cancel actions
• Calendar download (.ics) for adding to the client's personal calendar

Forms

Pending forms to complete and a history of completed forms. Forms might be intake documents, periodic check-in surveys, consent forms, or program-specific data collection.

Assessments

Pending assessments and history of completed ones. Whether a client sees their own assessment scores is a creator decision — some programs share assessment results with clients (transparency, motivation); others keep them in the clinical record (for clinical reasons).

Documents

Files shared by the practitioner. Includes both files sent through the messaging thread and files attached to specific sessions or program phases.

My program info

Overview of the program the client is enrolled in: name, description, the practitioner's name and contact, the creator's organization. Useful when a client wants to remember exactly what they're enrolled in or share the information with someone else.

Account

Profile, password, notification preferences, language and accessibility settings. Standard account management at the depth a client actually needs.

Hearing profile

For sound-therapy programs and other audio-forward delivery, the hearing profile lets the client calibrate the app to their actual hearing. The calibration sequence presents tones at varying frequencies; the client confirms what they can comfortably hear; the app uses the resulting profile to adjust audio delivery.

The hearing profile is also informative — the client gets feedback on their hearing range and any meaningful asymmetries between ears. (Not a clinical hearing test; informational only.) Programs that use audio at clinical doses (sound-therapy, listening-based programs) can require hearing profile completion before certain sessions are unlocked.

Help

Support content, contact options for technical help, and information about reaching the practitioner for clinical questions (the help system never substitutes for the practitioner relationship).

Sign out

The standard sign-out action. The next sign-in is via magic link (no password to remember) or biometric (face/fingerprint) on devices that support it.

Design principles for the client experience

Used, not learned

The Client App is built so a person can use it without reading documentation. The interface follows mobile platform conventions, uses plain language, avoids jargon, and presents the next action clearly. A client who has never used Auxilison should be able to launch their first session within 60 seconds of opening the app.

Brand of the program, not the platform

The client experiences the program's brand throughout. Auxilison itself appears nowhere in the navigation, the onboarding, or the support content. The client knows they're working with their practitioner on the creator's program — the platform underneath is invisible by design.

Accessibility as a default

Captions on video. Adjustable text size. Color contrast meeting WCAG AA standards. Screen reader support throughout. Audio with calibration for hearing variation. These aren't optional add-ons — they're how the app ships.

Care over engagement

Many consumer apps optimize for daily-active-user metrics through techniques (gamification, FOMO, streak pressure, manipulative notifications) that work against the actual goals of clinical and wellness work. The Client App deliberately avoids these. Continuity matters in wellness programs, but it has to be earned through value, not extracted through pressure.